Airbnb & Vrbo Property Management for Monterey, Santa Cruz & Carmel

About Us

Hi! We're Brian, Joseph, and Denise, company leadership. We are a full-service, boutique-style vacation rental management company, focused on serving our local Monterey Bay communities including Santa Cruz, Monterey, Carmel-by-the-Sea, Pebble Beach, Pacific Grove, Seaside, Del Rey Oaks, Sand City, Moss Landing and Watsonville with one-on-one, personalized Airbnb and Vrbo property management.

We're dedicated to managing vacation rentals and crafting memorable moments that bring guests back year after year through unparalleled hospitality services. When you choose us, you're not just selecting a management team, you're partnering with owners who are committed to ensuring a one-of-a-kind, boutique experience.

We have years of experience in customer relations, marketing, project management, and advertising, so we know exactly how to promote properties and attract high-quality guests.

Company leadership

Brian Brown

Director of Business Development

Your goals and questions are a useful place to start a management conversation.

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Hello! My name is Brian Brown. I'm the Business Development Director for Grand Welcome of Monterey Bay. I am pleased to bring over 20 years in vacation rentals, real estate, and banking to our team. I understand the rental market, the competition and always consult with honesty and build relationships with each of our homeowners, building bridges of unwavering trust. I'm genuinely excited about the chance to connect with you and explore how we can work together. When I’m not busy working with current or prospective owners, I enjoy spending time with my wife and young sons, coaching sports and enjoying the outdoors.

Beyond work

What’s not to love!? You’ve got 100 miles of coastline with some of the most picturesque photo ops and sunsets in the world. One of my favorite local restaurants is From Scratch in Carmel. The cinnamon roll pancakes and brisket chili will change your life!

Email: hello@montereybayhost.com

Team phone: (831) 215-0780

Denise Turner

Owner & Operator

Company leadership with a background in property management and hospitality.

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Hi! I’m Denise Turner, the proud owner and operator of Grand Welcome Monterey Bay. With over 30 years of experience in property management—and a background in business administration, leadership and marketing—I’ve had the joy of leading talented teams, managing diverse portfolios, and helping both guests and homeowners make the most of their property experiences. My passion for leadership doesn’t stop at work. I’ve been honored to give back to causes close to my heart, including serving as a Walk Chair for the Alzheimer’s Association. Community means everything to me, and I bring that same heart and dedication into every home we manage. Creating unforgettable vacation memories and helping homeowners reach their goals is what lights me up. If you’re a homeowner looking for a reliable, enthusiastic partner to care for your home like it’s our own—We’d love to chat with you!

Beyond work

The beauty of the Monterey Bay is in its simplicity - crashing waves, open skies, and a pace that invites you to breathe a little deeper. It's the kind of place people come back to, again and again. Being able to help others experience that - even for a short stay - is something that drives me and makes me grateful for the small role I play in helping them.

Email: hello@montereybayhost.com

Team phone: (831) 215-0780

Joseph Cox

Owner & Operator

A property management background grounded in people and care for homes.

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Hi, I’m Joseph Cox, owner and operator of Grand Welcome Monterey Bay. I started my career in the industry as an on-site property manager. I’ve always been able to connect with people and that’s always been an asset in this role where I’m in front of people every day and responsible for marketing and public relations. I have an upbeat personality and an ability to analyze situations from many different angles making my personality a natural fit for property management. I spend my days caring for their properties and homes, proving both our guests and homeowners with unparalleled dedication. I get to work with amazing people from all over the world, and look forward to working with you.

Beyond work

I love the Monterey area for the coastal attractions and enjoying the community. The small-town feel, warmth and welcoming faces are the biggest draw! Whether it’s in PG or Carmel, or getting a little busier up in Santa Cruz, Monterey Bay is Joseph’s place to be! Servicing our homes and homeowners is special too. We have a great group of people I get to see and speak with every day.

Email: hello@montereybayhost.com

Team phone: (831) 215-0780

Jeannette

Owner Relations & Guest Services Manager

More than three decades of experience in hospitality, owner relations and guest services.

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With more than three decades of experience in hospitality, owner relations, and guest services, I’ve built my career around creating meaningful relationships and delivering exceptional experiences for both homeowners and guests. I support properties across Bend, Monterey, Palm Springs, Santa Barbara, and Winter Park, and one of the things I enjoy most about my role is the opportunity to work with such incredible destinations. From the mountain lifestyle and outdoor adventure of Bend and Winter Park to the coastal beauty of Monterey and Santa Barbara and the vibrant energy of Palm Springs, each location has its own distinct personality and charm. I appreciate the unique experiences these destinations offer and the homeowners and guests who make them so special. I believe the strongest partnerships are built on trust, communication, and transparency. My goal is to help homeowners feel informed and confident by providing dependable support, clear guidance, and insight into their property's performance and operations. Whether discussing financials, navigating agreements, or answering day-to-day questions, I strive to make ownership as seamless and rewarding as possible. I also genuinely enjoy working with guests. From the first inquiry through check-out and future stays, I take pride in creating memorable experiences and making every guest feel welcome and cared for. Whether they are planning a luxury retreat, a family vacation, or a special celebration, I am committed to delivering personalized service every step of the way. What I value most about my work is building lasting relationships. I enjoy getting to know homeowners, understanding their goals, and serving as a trusted resource they can rely on. My commitment is to ensure that every homeowner and guest feels valued, supported, and confident that they are in good hands.

Ersula Fabian

Guest Operations Manager

Guest operations support with a focus on communication and the details of each stay.

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Hello! I’m Ersula Fabian, and I’m proud to be part of the Grand Welcome Monterey Bay team. With over 20 years of experience in hospitality and customer service—and more than 5 years focused specifically on vacation rental management—I bring a well-rounded and detail-oriented approach to property operations. I believe that strong relationships and clear communication are at the heart of great management. When I’m not working, you can usually find me out in nature, recharging and finding inspiration outdoors.

Beyond work

One of my favorite ways to unwind is taking a walk along the coast trail in Pacific Grove—especially around sunset. I also love grabbing breakfast or lunch at Wave Street Cafe in Monterey. It’s the little moments like these that make living and working in Monterey Bay so special.

Email: hello@montereybayhost.com

Team phone: (831) 215-0780